InvoxIVR

This service can be used to establish a virtual Contact Centre, grouping several numbers together in a single IVR application. This will enable your company to offer support to a complete national or international operation, without worrying about the number of branches or their location.

The call goes through a series of elements called objects, permitting a complex programming ranging from a voice over to a system of menus and integration with external data.

This is complemented with different statistical modules which allow us to analyse in real time how our calls are being managed.

InvoxIVR has the following elements:

• Call flow
• Control panel
• Statistics and control panel
• Runtime
• InvoxACD
• Extra elements and licences

"We have the infrastructure and the know-how"

IVR (Interactive Voice Response) and IVVR (Interactive Voice and Video Response) systems are a series of technological solutions arising from the integration of telephony and information technology. Thanks to these, it is possible to automate call reception and answering, access corporate databases via the telephone line and provide direct information in voice format, etc.

The application of these solutions to the call reception system of your company will enable you to deal with many different customers at the same time, 24 hours a day, 365 days a year, to quickly and effectively manage a large volume of normal queries, to make the most of the human and material resources dealing in telephone assistance and to increase the productivity of the customer service departments.

Moreover, thanks to the application of this technology for access to public or internal corporate information, it will strengthen the brand image of your company among customers and colleagues through their greater satisfaction.

The Numintec-IVR platform enables you to manage your call reception systems with all of the options of an advanced automatic operator, with more solutions for connection to external data systems. Among others, it provides voice recognition, free transfer between offices and message recording and activation in your 90x or 80y intelligent network system.

This is provide without any investments in installations, personalising your call reception service to a maximum.

In general, application of this solution can generate many different competitive advantages for your company.

IVR-IVVR competitive advantages

• Dealing with many different calls at the same time (with no investment in infrastructure).
• Entering of option selection menus.
• Allowing for the collection of information via telephone keypad entries.
• Voice Recognition.
• Possibility of recording conversations.
• Infinite voicemail boxes that can be consulted via internet or e-mail reception.
• Immediate collection of all calls.
• Automatic compiling of data in real time.
• Access to information from any location (over the internet).
• 24-hour service, 365 days a year.
• Reduced waiting queues in your system (calls will pass to your system when an agent is free).
• Greater devotion by agents to services providing added value.
• Automation of processes and report generating.
  • Open, modular and easily scalable solution.
  • Integration with external databases and external services (Web Services).
  • Robust system with minimum fault rate, continuous and reliable.
  • Support in customer attraction, marketing and advertising campaigns and competitions, etc.

Applications

Automatic operator

As an automatic operator, our system enables you to quickly perform all of the functions of an automatic operator, with the advantage that you do not have to change your telecommunications infrastructure.

The system will provide voice menus, time management, voicemail boxes, routing by postcode and telephone prefixes, queue management and real-time information on answered and unanswered calls.

You can implement automated information systems without having to use your own resources or operators.

Promotions and competitions

You can offer telephone promotions and competitions based on telephone and sms services with our system.

Personalised applications

Any application requiring call processing before it rings in its destination.