InvoxCONTACT
This is a global distributed Contact Centre solution that allows the management of incoming and outgoing communication services.
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InvoxCONTACT
This deals with different channels and tools, such as Voice, E-mail, instant messaging, fax, chat, etc. intelligently managing all types of customer contact services.
It is able to operate 100% in hosting model so that your company does not need to invest in equipment or in communications infrastructure. It permits the geographical distribution of agents offering huge flexibility in implementation and management of the Contact Centre.
It contains a powerful manager for incoming and outgoing interactions which, using a control panel, permits all the Contact Centre operations to be dealt with and controlled.
It has a powerful web interface with a set of tools to enable simple integration with external applications.
It is a reliable, flexible, easy-to-use and highly intuitive system.
- We offer an overall Contact Center solution with IP Multimedia technology.
- This deals with the different Voice, Video, 3G, SMS, Fax, Chat (IMS) and e-mail channels and tools in an integrated manner.
- Its IP infrastructure permits the geographic distribution of those involved.
- Great flexibility in the implementation and management of the Contact Center.
- Based on the new standard for converging multimedia communications, SIP (Session Initiation Protocol). Future solution and integration with many different systems from different manufacturers to become the new communications standard.
- Provides sophisticated IVVR (Interactive Video and voice Response) resources.
- Allows for total control of video and voice calls, including basic operations such as: extend, transfer and conference.
Sole platform
Integrates all communications channels in a sole platform.
Voice: Allows for all aspects already known in voice communications plus the latest technology in call management.
Video: The operator post can receive and issue video.
3G: Calls can be received from 3G handsets, also acting as the issuing handset for this type of calls (video-calls).
SMS: SMS can be dealt with and managed through the platform without having to change application or interface.
CHAT (IMS): The operator can be accessed through an instant messaging system incorporated into the platform, which can be accessed from any website established for this purpose.
E-MAIL: The Operator can receive e-mails from the same application, sort them and organise them independently, as appropriate.
FAX: The Operator receives and deals with faxes as if they were e-mails.
