Rastreator.com implements Numintec solution based on IVR technology to manage their communications

Rastreator.com is an insurance comparator that provides comparative online pricing and hedging of market leading companies. Completing a simple form in a few minutes, you get insurance offerings fit the profile entered. Not performed any type of financial transaction with the user and the hiring is done directly with the insurer.

Rastreator.com offers car, motorcycle, home, life and travel insurances comparison. Once completed the form, insurers show their offers for each profile and provides the possibility of contracting the insurance both online and by phone.

Offers are adjusted according to user profile and you can compare prices and coverages included in each policy. In this way, it saves time and money when an insurance policy, because in a few minutes to get the best deals fit the profile of each person.

Problems in communications:
Rastreator.com offers the possibility to take out insurance over the phone, so you need a system capable of connecting with insurance companies for recruitment. The comparator provides offers more than 30 companies.

The agents serving the requests and manage the needs of customers and insurers.

Numintec advanced solution:

Numintec after analyzing the operational needs of Rastreator deploy InvoxIVR like as the solution, application to fully manage the flow of a call. Establishing a virtual contact center, various issues are grouped into a single application IVR. Thus, Rastreator can support a full national or international operation, regardless of the number of branches or where they are located.
The tool is complemented by various statistical modules that allow us to analyze in real time how they are handling calls from our agents.

The IVR (Interactive Voice Response) and IVVR (Interactive Voice and Video Response) integrate telephone and computer networks.

For this reason Rastreator automates the receipt and processing of calls, provides access to corporate databases via the telephone line, and provide direct information in voice format, among other services.

The application system receiving calls from multiple clients Rastreator able to respond simultaneously 24 hours a day, 365 days a year, managing a large volume of routine inquiries quickly and effectively capitalize on the human and material resources devoted to health telephone, and increase the productivity of customer service departments.

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