{"id":2776,"date":"2017-11-27T23:00:00","date_gmt":"2017-11-27T22:00:00","guid":{"rendered":"http:\/\/dev-numintec.vl25185.dinaserver.com\/2017\/11\/27\/el-collegi-de-farmaceutics-de-barcelona-implanta-la-plataforma-de-contact-center-de-numintec\/"},"modified":"2025-10-20T16:40:38","modified_gmt":"2025-10-20T14:40:38","slug":"el-collegi-de-farmaceutics-de-barcelona-implanta-la-plataforma-de-contact-center-de-numintec","status":"publish","type":"post","link":"https:\/\/www.numintec.com\/ca\/blog\/el-collegi-de-farmaceutics-de-barcelona-implanta-la-plataforma-de-contact-center-de-numintec\/","title":{"rendered":"El Col\u00b7legi de Farmac\u00e8utics de Barcelona implanta la plataforma de Contact Center de Numintec"},"content":{"rendered":"<p>El <a href=\"https:\/\/www.cofb.net\/home?p_p_state=maximized&amp;p_p_mode=view&amp;saveLastPath=false&amp;_58_struts_action=%2Flogin%2Flogin&amp;p_p_id=58&amp;p_p_lifecycle=0&amp;_58_redirect=%2F\" rel=\"noopener\">Col\u00b7legi de Farmac\u00e8utics de Barcelona (COFB)<\/a> ha triat la soluci\u00f3 de Contact Center de Numintec per al seu servei d&#8217;atenci\u00f3 als col\u00b7legiats. Amb el contact center en el n\u00favol de Numintec, el COFB disposa d&#8217;un total de 114 llic\u00e8ncies d&#8217;\u00fas d&#8217;una plataforma que permet la gesti\u00f3 de serveis de comunicacions entrants i sortints funcionant 100% en cloud computing i pagant per \u00fas i no per inversi\u00f3. A m\u00e9s, la plataforma de contact center de Numintec s&#8217;ha integrat amb les eines de gesti\u00f3 del COFB.<\/p>\n<p>D&#8217;altra banda, amb el contact center en el n\u00favol, la telefonia i els serveis inform\u00e0tics del COFB formen part de la mateixa xarxa de dades, compartint aix\u00ed la informaci\u00f3 comuna millorant la gesti\u00f3 i productivitat de l&#8217;empresa. Tot aix\u00f2 amb la seguretat garantida amb dades redundades i monitoritzat 365 dies l&#8217;any.<\/p>\n<p>La plataforma de contact center de Numintec tamb\u00e9 li permet al COFB disposar d&#8217;estad\u00edstiques avan\u00e7ades i d&#8217;una monitoratge a temps real de les trucades, creant fluxos de trucades entrants, locucions de benvinguda, men\u00fas per derivar les trucades a diferents agents i departaments o l&#8217;enviament de missatges de veu al correu electr\u00f2nic, entre d&#8217;altres aplicacions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El Col\u00b7legi de Farmac\u00e8utics de Barcelona (COFB) ha triat la soluci\u00f3 de Contact Center de Numintec per al seu servei d&#8217;atenci\u00f3 als col\u00b7legiats. Amb el contact center en el n\u00favol de Numintec, el COFB disposa d&#8217;un total de 114 llic\u00e8ncies d&#8217;\u00fas d&#8217;una plataforma que permet la gesti\u00f3 de serveis de comunicacions entrants i sortints funcionant [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1841,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55,53,51],"tags":[],"class_list":["post-2776","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casos-dexit","category-destacat","category-noticies"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.numintec.com\/ca\/wp-json\/wp\/v2\/posts\/2776","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.numintec.com\/ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.numintec.com\/ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.numintec.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.numintec.com\/ca\/wp-json\/wp\/v2\/comments?post=2776"}],"version-history":[{"count":1,"href":"https:\/\/www.numintec.com\/ca\/wp-json\/wp\/v2\/posts\/2776\/revisions"}],"predecessor-version":[{"id":3188,"href":"https:\/\/www.numintec.com\/ca\/wp-json\/wp\/v2\/posts\/2776\/revisions\/3188"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.numintec.com\/ca\/wp-json\/wp\/v2\/media\/1841"}],"wp:attachment":[{"href":"https:\/\/www.numintec.com\/ca\/wp-json\/wp\/v2\/media?parent=2776"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.numintec.com\/ca\/wp-json\/wp\/v2\/categories?post=2776"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.numintec.com\/ca\/wp-json\/wp\/v2\/tags?post=2776"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}