Contact Center Agile
Manage campaigns without having to give up your current switchboard or contact center
- Payment on the basis of incoming and outgoing calls.
- No licensing model required.
- Scalability. Extensions are easy to add, modify and delete.
- Mobility. Accessible from anywhere.
- No hardware or infrastructure investment required.
- Cost reduction.
- Virtual operator.
- Smart routing according to multiple criteria.
- Recorded message management.
- Timetable and calendar management.
- Advanced queue management.
- Extension management.
- Real-time call recording.
- Voice mail.
- Integration with Active Directory.
- Permits the use of landlines and softphones.
- Real-time monitoring.