Contact Customer Service

 

Contact Customer Service

InvoxCustomer

Improve your customers’ experience with our multichannel solution. InvoxCustomer will make managing large information flows much easier, with multiple connectors you can use to integrate with other business solutions, ERP, CRM, Ticketing, social media, etc. … With it you will be able to identify and prioritise your customers’ points of contact with your company and measure and analyse their experience in real-time.

Main advantages

  • Connectors with: MSDynamics, SalesForce, Zoho, Sugar, Zendesk, Sage, SAP, DropBox, Crystal Reports, Pentaho, Jira, Atlassian, Twitter, FaceBook, Lotus Notes, Gmail, Exchange.
  • We integrate with customised Java and .Net solutions.
  • Flexibility, to personalise the solution to your needs.
  • Scalability, extensions are easy to add, modify and delete.
  • Mobility, access from anywhere and from any device.
  • 100% real cloud
  • No hardware or infrastructure investment required.
  • Pay per use

Main functionalities

  • Identification and prioritisation of communication channels.
  • Automatic poll system at the end of the interaction with the customer.
  • Definition of customer attention levels.
  • Facilitates assigning agents to specific customers.
  • Recorded message management.
  • Timetable and calendar management.
  • Extension management.
  • Real-time listening.
  • Auto-dialler.
  • Voice mail.
  • Call recording
  • Real-time monitoring.

Are you interested? Request a demo



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