Cloud-based Contact Center
InvoxContact
Comprehensive Advanced Contact Centre Solution
Main advantages
- 100% real cloud.
- Pay per use.
- Scalability. Extensions are easy to add, modify and delete.
- Flexibility.
- Mobility. Accessible from anywhere.
- No hardware or infrastructure investment required.
- Integrations with other systems (CRM, BPM, ERP, Ticketing,… ).
- Cost reduction.
Main functionalities
- Virtual operator.
- Smart routing according to multiple criteria.
- Recorded message management.
- Timetable and calendar management.
- Advanced queue management.
- Extension management.
- Multi-conference.
- Multi-site.
- Real-time call recording.
- Voice mail.
- Listening.
- Auto-dialler.
- Integration with Active Directory.
- Permits the use of landlines and softphones.
- Complete Contact Center statistics.
- Real-time monitoring.
- Massive incoming and outgoing call management