Cloud-based Contact Center

InvoxContact

InvoxContact

Comprehensive Advanced Contact Centre Solution

 

 

Main advantages

  • 100% real cloud.
  • Pay per use.
  • Scalability. Extensions are easy to add, modify and delete.
  • Flexibility.
  • Mobility. Accessible from anywhere.
  • No hardware or infrastructure investment required.
  • Integrations with other systems (CRM, BPM, ERP, Ticketing,… ).
  • Cost reduction.

Main functionalities

  • Virtual operator.
  • Smart routing according to multiple criteria.
  • Recorded message management.
  • Timetable and calendar management.
  • Advanced queue management.
  • Extension management.
  • Multi-conference.
  • Multi-site.
  • Real-time call recording.
  • Voice mail.
  • Listening.
  • Auto-dialler.
  • Integration with Active Directory.
  • Permits the use of landlines and softphones.
  • Complete Contact Center statistics.
  • Real-time monitoring.
  • Massive incoming and outgoing call management

Are you interested? Request a demo



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