Cloud-based Contact Center

InvoxContact

Comprehensive Advanced Contact Centre Solution

Main advantages

• 100% real cloud.
• Pay per use.
• Scalability. Extensions are easy to add, modify and delete.
• Flexibility.
• Mobility. Accessible from anywhere.
• No hardware or infrastructure investment required.
• Integrations with other systems (CRM, BPM, ERP, Ticketing,… ).
• Cost reduction.

Main functionalities

• Virtual operator.
• Smart routing according to multiple criteria.
• Recorded message management.
• Timetable and calendar management.
• Advanced queue management.
• Extension management.
• Multi-conference.
• Multi-site.
• Real-time call recording.
• Voice mail.
• Listening.
• Auto-dialler.
• Integration with Active Directory.
• Permits the use of landlines and softphones.
• Complete Contact Center statistics.
• Real-time monitoring.
• Massive incoming and outgoing call management