PlanTalk is a platform that combines the best features of modern CTI platforms with BPM platform-based by-process management. The “process center” concept means that you have an integrated platform with the following functionalities:

A modern call management system

  • with voice over IP (VoIP)
  • virtual operator position in any physical location
  • interactive voice response (IVR)
  • call distribution
  • advanced queue management
  • recorded message management
  • call recording
  • statistical
  • surveys
  • web-based interaction

A business process management system:

  • developed on a BPM platform
  • with user-definable scripts to display/collect data and to conduct the dialogue
  • so that these “data come from”/“are copied” directly to the back-office
  • that allows the agent to initiate or take part in existing business processes
  • with the capacity to import contact databases
  • and manage campaigns

Are you interested? Request a demo