Contact Center

Improve your clients’ experience with InvoxContact, which will give you a multichannel Contact Centre solution for managing telephony, emails, chat and the social media, also integrating it into your CRM, ticketing or ERP systems.

InvoxContact is modular and scalable to adapt to your needs at all times, You can also add ChatBot, VoiceBot or sentiment emotion analysis functionalities. Artificial intelligence, machine learning and big data at the service of your company.

Main functionalities

  • IVR with voice and tone commands.
  • Inbound, outbound and mixed campaigns.
  • Multichannel routing.
  • SIP or WebRTC support.
  • Workforce optimisation (WFO).
  • Manual dialler, power-dialling, predictive and progressive dialling.
  • Preview dial.
  • Talk Time.
  • Agent skills profiles.
  • Call distribution based on multiple criteria.
  • Schedules and timetables.
  • Blind and assisted or warm call transfer.
  • Blacklisting and whitelisting.
  • Call recording.
  • Real-time listening.
  • Real-time monitoring.
  • Agent, supervisor and administrator panel.
  • Wallboard and Dashboard.
  • Multiple reports and statistics.
  • Integration with CRM, Ticketing or ERP solutions.
  • Data mining.
  • Chatbot and VoiceBot.
  • Sentiment analysis.

Advantages

100% genuine cloud, modular, scalable, flexible cloud with continuous evolution, inbound, outbound and mixed campaign management, high capacity for integration with any client system (CRM, ERP, Ticketing, etc…), excellent usability by agents and supervisors, analytical capacity, artificial and big data functionalities, secure communications.

You might also be interested in

Are you interested?

If you are interested in this solution, simply complete the form and we will get back to you as soon as possible.