AI Agents

Optimised experiences for agents and customers

Numintec AI Agents is a fully managed solution of virtual agents powered by Generative AI, integrated into our CCaaS platform and also available as a standalone service. Designed to automate repetitive customer service tasks, it enables you to scale operational capacity instantly — without increasing structural costs or compromising the customer experience.

Use cases

Appointment Scheduling

Agents handle calls at any time, manage calendars in seconds, and confirm appointments automatically. No waiting, no human error, and full integration with your CRM or management systems.
Order Tracking

Keep your customers informed about their order status instantly, proactively, and personally. Agents can query your logistics system, update order statuses, and send notifications — reducing repetitive calls and improving customer satisfaction.
Operational Workflow Automation

From confirming payments or verifying data to triggering complex internal processes, voice agents automate complete workflows. They connect systems, execute tasks, and free up your teams from repetitive work so they can focus on creating value.

Core Capabilities

24/7 Coverage, no extra staff

Handle calls and requests at any time, every day of the year. Always-on availability and service continuity without expanding your human team.
Multilingual, natural conversations

Agents understand and respond fluently in multiple languages, powered by advanced natural language models—so every customer is served in their language, naturally.
Automations via API & webhooks

Connect easily to your systems with no heavy development. APIs and webhooks automate processes, sync data, and trigger actions in real time, accelerating time-to-value.
Predictable, usage-based model

Pay only for the interactions that happen. Scale up or down with full cost visibility and immediate elasticity during demand peaks.
“Infinite” concurrent capacity

Serve thousands of conversations at once without losing speed or accuracy. Scale your service without sacrificing quality.
Fully managed, end to end

Forget the technical complexity. Numintec handles configuration, training, monitoring, and continuous improvement—keeping performance aligned with your business goals. You set the strategy; we make it work.