— Product

Speech Analytics

Ensure quality, increase your CX and reduce costs by analyzing 100% of interactions.

Main Benefits for the Client

Call transcription

Convert calls and voice messages into text with high accuracy for easy search and analysis.
Reasons for call

Save time and costs by automating the tagging of conversations based on possible call outcomes.
Keywords

Detect keywords tailored to your business and the nature of your conversations to detect trends and opportunities.
Customized rules

Tailor AI to your business to detect specific problems or issues that are critical to your business.
Smart rules

Use generative AI to configure your rules easily and quickly. For example, you can ask for "detect an empathic attitude from agents" or "detect silences of more than 3 seconds from the customer".
Smart search

Use the intelligent search to find keywords or phrases within all the calls that have gone through your contact center.

Quality management

Automate quality audits, analyzing 100% of your calls while eliminating human bias and reducing your costs.
Process Automation

Eliminate repetitive tasks such as call tagging, disclaimer verification, or contract validation by reducing costs and freeing up your agents' time.
Sales optimization

Identifies opportunities for improvement in commercial interactions and optimizes sales team performance to increase conversion rate and generate more leads