A cloud PBX works by virtualizing the business telephony infrastructure. Instead of having physical equipment and cables, the cloud PBX runs on remote servers and is configured through a web interface or a mobile application.
The company’s telephones are connected to the Internet and registered in the cloud PBX, allowing them to make and receive calls as if they were connected to a traditional PBX.
The cloud PBX offers a number of advanced features, such as extension management, intelligent call routing, call recording, voicemail, integration with CRM systems and much more.
It can also support additional services such as SMS sending, video conferencing and real-time collaboration.