Analytics
Convert your data into valuable information for decision making.
— Features
Analytics
Turn your data into valuable information that can be leveraged for decision-making
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0
%
of senior managers dare to question KPIs in place.
IDC, 2022 -
0
zettabytes of data created and consumed globally in one year.
Statista, 2022 -
0
%
of businesses use their data to drive their innovation.
Harvard Business Review, 2022
Performance monitoring
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Analyze
Break down data silos, unleash the power of your data, and give it value by converting it into actionable information that can help to develop and optimise your strategy.
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See
Make your data easier to understand by using graphic elements, highlighting patterns, trends and outliers. If you prefer, you can export your data or integrate it with your BI tool.
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Act
Detect areas of improvement and new opportunities. Stay one step ahead of your competition by making effective use of your data and shortening your response times.
Say goodbye to your static reports
The only constant in the business world is the speed of things.
Use dynamic and interactive reports that allow you to stay agile in tackling the challenges you face.
Design your own dashboards in a simple interface by dragging & dropping the indicators that matter for your business.
Transform your contact center’s culture and strengthen your team’s cohesion by encouraging friendly competition and recognition.
Interact with your dashboards to filter and establish thresholds that enable you to deep-dive into your data and get the level of detail you want.
Get the right tools to measure your agent’s performance, provide them with improvement opportunities and allow them to enjoy what they do.
Turn every interaction into a tool for managing your service quality, and convert your customer’s feedback your into customer satisfaction.
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