Allow your customers to choose how they contact you, and offer a consistent conversation no matter the channel they choose.
It doesn’t matter how your customers contact you. Manage all telephone,
email and social media interactions from a single place.
The most popular social networks can vary but there is one constant truth:
customers expect a consistent level of service regardless of the channel.
Integrate your social channels into your contact center and make sure you are where your customers are.
WhatsApp Business API
WhatsApp is the world’s most popular messaging tool, but its business adoption presents additional challenges. Forget the added complexity of the WhatsApp API, leave it in our hands, and focus your time on your customers.
Our add-on comes pre-configured so you don’t have to worry about it, and includes support for any issues you might have.
Start measuring your WhatsApp interactions in your dashboards, get reports, and gain greater visibility.
Want to implement WhatsApp as a service channel but don’t know where to start? Don’t worry, our experts are here for you.
Convert text message interactions into powerful tools. Send certified texts, assign those received to an agent, or make massive batch sends.
Implement self-service and find out what your customers’ needs are before connecting them with an agent. Program your bots to answer your customers’ most common questions, and connect them to an agent to resolve the most complex chats.
Unify your email inbox and combine it with other channels to have a 360º view of interactions and help optimise your agents workload.