CCaaS
Connect with your customers
Omni-channel platform for all customer service,
sales and marketing interactions.
Obsessed with customers
Make sure you are where your customers are, providing a consistent experience across all channels.
CX
Get the most out of each customer interaction providing personalised experiences that boost ROI and customer lifetime.
Omnichannel
Enable your customers to contact you however they want, and provide your agents with a 360º view of the interactions to give them the service they deserve.
Make an experience out of every interaction
Make the most of each touch point and exceed your customers’ expectations.
Break down data silos and boost responsiveness by making data available to your agents.
Connect people
Streamline operations and improve customer experience by identifying who is calling and why, so you can quickly connect them with the most suitable agent.
Digital empathy
Classify calls and gain visibility over the emotional aspects of interactions with your customers. For example, you can prioritise or develop specific tactics for angry customers.
Custom experiences
Integrate your systems’ data to identify customers’ needs and offer bespoke conversations on-the-go.
Workforce management
Get the right tools to measure agent’s activity, provide them with improvement opportunities and allow them to enjoy what they do.
Knowledge management
Provide your agents with scripts and guides that reduce training time and minimise unforeseen situations in order to keep TTR to a minimum.
Feedback
Boost your interactions on a scale of 1 to WOW! Eliminate human bias, get real customer feedback and incorporate it as a key indicator for your business.
Unleash the value in your contact center
Develop your contact strategy and maximise synergies between managers and agents.
Autodialers
Reduce dropped calls and increase your revenue. Optimise your outbound strategy, mitigate agent burnout and ensure you are compliant with personal data legislation.
Agent coaching
Support your agents in their development. Monitor interactions in real time or access call recordings to provide focused training while raising your quality standards.
Analytics
Get an in-depth view of what is happening in your contact center. Build custom dashboards, connect your API, export data or integrate with your business intelligence tool.
Stronger together
A cloud-based contact center platform designed for every role.
Contact Center Managers
Business Managers
