Salesforce
Unlock Salesforce’s potential by implementing Numintec as your telephony partner.
Overview
With Numintec for Salesforce, you can improve your employees’ efficiency by integrating Numintec services directly into Salesforce. Allow your agents to focus on the conversation instead of switching back-and-forth between tools. Get the information and functionality you need inside Salesforce while saving valuable time and minimizing distractions.
Key features
AppExchange
Install Numintec’s CTI directly from Salesforce’s AppExchange and integrate with a few clicks.
Service Cloud Voice
Use Numintec as your telephony partner and leverage the native omnichannel and IA (Einstein) features from Salesforce.
Embedded softphone
Get the whole Numintec web app embedded in your CRM with complete softphone capabilities such as receiving, placing and transferring calls (incl. click-to-dial), muting and putting the caller on hold.
Contact lookup & history
For both incoming and outgoing calls, Numintec looks up the number and fetches all relevant contact information from your CRM in a pop-up. View the contact’s call and case history, listen to recorded calls and voicemails, as well as navigate to the contact card with a single click. You can also place a call directly from the contact card.
Click-to-call
Make calls by simply clicking on the contact you want to reach.
Call recording
Configura la grabación de llamadas y escúchalas directamente desde tu entorno de Salesforce.
Gestión de colas
Gestiona disponibilidades y pertenencias a las colas. Obtén estadísticas en tiempo real, monitoriza las colas activas y accede a su histórico.
Creación en un click
Set up call recording and play them directly from Salesforce.
Key benefits
Delight your customers
Numintec for Salesforce displays essential customer information before an interaction even begins, enabling a personalised and well-informed customer interaction.
Empower your agents
Numintec for Salesforce removes most of the mundane and error-prone manual data entry required to keep data consistent offering a more efficient workday with less frustration.
Streamline your work
With Numintec for Salesforce, agents no longer need to switch between applications during an interaction, saving time but also maintaining their focus on what matters the most: your customer.