Category: News

The new opportunities that arise thanks to technology are within the reach of all companies but involve changes in process management. During the conference held on 23 May at the NH Collection Hotel in Madrid, attendees had the opportunity to learn about the keys to success and to begin to apply them in a simple and effective way.

Montse Pérez (Management Assistant at Numintec), Marc Tubau (IT Expert Engineer at Numintec) and Juan Sañudo – Lasagabaster (Distribution Account Manager at Plantronics) were in charge of the presentations on the integration of Numintec tools with Dropbox and the new workspace. Finally we finished with a draw to win Plantronics products, congratulations to the winner!

We would like to thank Ingram Micro for sponsoring this event. Ingram Micro helps companies maximize the value of the technology they manufacture, sell or use. With its large global infrastructure and its focus on the cloud, it allows it to operate more efficiently and successfully in the markets.

From 3 to 6 May, the mixed U-15 ‘II Numintec Tournament III Pepe Mascaró Memorial’ was held at the Barcino Tennis Club. In the women’s category, Clàudia de las Heras beat Ane Mintegi by a double 6-4, while in the men’s category Alejandro Correa defeated Marc Othman 6-2 6-4.

With this championship the Club commemorates Pepe Mascaró, a member, player, manager and delegate of various Barcino TC women teams. Mascaró was very appreciated by the Club, and a great promoter of this sport.

The tournament was attended, among other personalities, by Dr. Rafael Guayta, president of the Barcino Tennis Club, and Jordi Marí, deputy of the corporation.

Atrápalo expands its agreement with Numintec by installing three Contact Centers in the Latin American cities of Chile, Argentina and Mexico. In this way, the leisure platform reaffirms the trust placed in our company for two and a half years now.

Numintec’s Contact Center enables the management of inbound and outbound communications services for Voice, Video, SMS or Chat and can be integrated with CRM, ERP and other business apps. Numintec has installed this solution in organizations in several industries and in most countries around the world.

Numintec cuenta con numerosos clientes en el sector del ocio, entre los cuales Atrápalo destaca por su modelo de éxito. Esta plataforma de promoción de ofertas que nació como una startup en el año 2000, se ha convertido en una empresa internacional que a día de hoy ofrece descuentos en espectáculos, restaurantes, hoteles, vuelos, viajes organizados, conciertos, alquiler de coches y muchas más actividades.

Numintec has numerous customers in the leisure sector, among which Atrápalo stands out for its successful model. This platform, created as a startup in 2000, has become an international company that today offers discounts on shows, restaurants, hotels, flights, organized trips, concerts, car rentals and many more activities.

The new InvoxContact Contact Center agent application is now available, more usable and with more real-time information.

Two of Numintec’s main values are constant innovation and adaptation to change, which is why we continuously analyse all the aspects that influence the proper development of the tasks of the Contact Center agents and we pay great attention to the feedback they give us in order to work on improving their satisfaction and results.

As of today, all our users can access the updated application, from which we would like to highlight three important functionalities:

• On the one hand, the user experience has been improved, allowing each agent to quickly find the option they need.
• Secondly, speed is a key aspect for the effectiveness of Call Centers, so now all InvoxContact agent information is updated in real time.
• And last but not least, the application shows new monitors for overseers, allowing them to see the status of all agents, calls in progress and times since the last change of status.

We hope you enjoy these changes, if you have any question you can contact our customer service by calling 902 02 02 97

Good news for Zoho lovers! Finally, our Zinvox solution for Zoho CRM is already on the Zoho market, any customer can integrate it in our system. From today on, you can use the Zoho CRM phone bridge integrated in the NUMINTEC system!

Zoho PhoneBridge connects telephony and contactcenter systems with the Zoho solution suite in a very simple way.

The Zoho PhoneBridge feature also makes it easy for contact center agents to quickly access important details about customers and potential customers. With this feature, Zoho CRM provides a platform for managing incoming and outgoing calls. Not only that, it reminds you of scheduled calls and also identifies the caller and provides their details to the customer’s record in Zoho CRM.

The integration of Zoho CRM with Zinvox contributes to improving the experience of your customers. By using the notification screen of the incoming call, the clickable dial and the automatic registration of received and outgoing calls, you can reach a more personalized management, increasing the degree of loyalty and avoiding the loss of business opportunities.

Any Zoho user in the world can find us if they are looking for telephony integrations and soon we will also be in the Zoho helpdesk tool. Such a good news!