Clàudia de las Heras and Alejandro Correa, winners of the II Numintec Tournament

From 3 to 6 May, the mixed U-15 ‘II Numintec Tournament III Pepe Mascaró Memorial’ was held at the Barcino Tennis Club. In the women’s category, Clàudia de las Heras beat Ane Mintegi by a double 6-4, while in the men’s category Alejandro Correa defeated Marc Othman 6-2 6-4.

With this championship the Club commemorates Pepe Mascaró, a member, player, manager and delegate of various Barcino TC women teams. Mascaró was very appreciated by the Club, and a great promoter of this sport.

The tournament was attended, among other personalities, by Dr. Rafael Guayta, president of the Barcino Tennis Club, and Jordi Marí, deputy of the corporation.

Numintec launches a new updated version of InvoxContact Contact Center agent

The new InvoxContact Contact Center agent application is now available, more usable and with more real-time information.

Two of Numintec’s main values are constant innovation and adaptation to change, which is why we continuously analyse all the aspects that influence the proper development of the tasks of the Contact Center agents and we pay great attention to the feedback they give us in order to work on improving their satisfaction and results.

As of today, all our users can access the updated application, from which we would like to highlight three important functionalities:

  • On the one hand, the user experience has been improved, allowing each agent to quickly find the option they need.
  • Secondly, speed is a key aspect for the effectiveness of Call Centers, so now all InvoxContact agent information is updated in real time.
  • And last but not least, the application shows new monitors for overseers, allowing them to see the status of all agents, calls in progress and times since the last change of status.

We hope you enjoy these changes, if you have any question you can contact our customer service by calling 902 02 02 97

Atrápalo installs Numintec’s Contact Center in Latin America

Atrápalo expands its agreement with Numintec by installing three Contact Centers in the Latin American cities of Chile, Argentina and Mexico. In this way, the leisure platform reaffirms the trust placed in our company for two and a half years now.

Numintec’s Contact Center enables the management of inbound and outbound communications services for Voice, Video, SMS or Chat and can be integrated with CRM, ERP and other business apps. Numintec has installed this solution in organizations in several industries and in most countries around the world.

Numintec cuenta con numerosos clientes en el sector del ocio, entre los cuales Atrápalo destaca por su modelo de éxito. Esta plataforma de promoción de ofertas que nació como una startup en el año 2000, se ha convertido en una empresa internacional que a día de hoy ofrece descuentos en espectáculos, restaurantes, hoteles, vuelos, viajes organizados, conciertos, alquiler de coches y muchas más actividades.

Numintec has numerous customers in the leisure sector, among which Atrápalo stands out for its successful model. This platform, created as a startup in 2000, has become an international company that today offers discounts on shows, restaurants, hotels, flights, organized trips, concerts, car rentals and many more activities.

ZINVOX is already in the Zoho CRM market

Good news for Zoho lovers! Finally, our Zinvox solution for Zoho CRM is already on the Zoho market, any customer can integrate it in our system. From today on, you can use the Zoho CRM phone bridge integrated in the NUMINTEC system!

Zoho PhoneBridge connects telephony and contactcenter systems with the Zoho solution suite in a very simple way.

The Zoho PhoneBridge feature also makes it easy for contact center agents to quickly access important details about customers and potential customers. With this feature, Zoho CRM provides a platform for managing incoming and outgoing calls. Not only that, it reminds you of scheduled calls and also identifies the caller and provides their details to the customer’s record in Zoho CRM.

The integration of Zoho CRM with Zinvox contributes to improving the experience of your customers. By using the notification screen of the incoming call, the clickable dial and the automatic registration of received and outgoing calls, you can reach a more personalized management, increasing the degree of loyalty and avoiding the loss of business opportunities.

Any Zoho user in the world can find us if they are looking for telephony integrations and soon we will also be in the Zoho helpdesk tool. Such a good news!

The Managing Director of Numintec, Albino Campo, new President of the Digital Cluster of Catalonia

The Managing Director of Numintec, Albino Campo, has been appointed as the new President of the Digital Cluster of Catalonia, after the assembly held today in the entity.

Albino Campo replaces Xavier Monzó, who has been in charge of the Board of Directors and is, in turn, Director of the ICA Group in Catalonia. Monzó has focused its work on 3 main areas: Innovation and product, Pull large companies-SME’s and Inter-Cluster. Albino Campo has thanked the good work of the outgoing president.

The assembly took place on the Digital Cluster Day, a day dedicated to make thoughts on the technological and competitive challenges in the business and economic environment. This event has been made up by 3 round tables in which we have hold discussions on Cybersecurity Investment Trends, Digital Transformation from customer experience to process optimization, and Big Data Economy in Catalonia. The Secretary of Telecommunications, Cybersecurity and Digital Society of the Generalitat, Jordi Puigneró, has closed the session.

The Digital Cluster of Catalonia is a meeting place between companies, entities and research groups with a passion: digital innovation. Congratulations Albino!

Numintec collaborates with ‘La Nit de les Telecomunicacions’

Numintec has collaborated once again with the ‘ 23rd Nit de les Telecomunicacions i la Informàtica ‘, the meeting between professionals and entities in the ICT sector in Catalunya, which hosts the awards ‘Salvà i Campillo’, ‘Alan Turing’ and the ‘Honor de La Nit’ Award, granted jointly by the Catalan Association of Engineers Telecommunications ( Telecos.cat ) and the Official College of Computer Engineering of Catalonia ( COEINF ).

Awards

23rd Nit of Telecommunications and Information Technology

The ‘Honor de la Nit’ Award has been awarded to Pilar Conesa , founder and CEO of Anteverti. The ‘Salvà i Campillo Award for Outstanding Personality’ was awarded ex aequo to Ana Ripoll, president of the Bioinformatics Association Barcelona (BIB), and Andreu Veà, pioneer of Internet and entrepreneur. As for the ‘Salvà i Campillo Award for Entrepreneurship’, the award has been for Mónica Roca, a Telecommunications engineer with more than 20 years of experience in the field of space. The ‘Alan Turing to the CIO of the Year’ Award wanted to highlight the professional work of Miguel Ángel Iglesias, CIO of Volkswagen Group España Distribución (VGED) and the ‘Alan Turing to Social Commitment’ Prize has been for the doctor in Telecommunications Eva Vidal, for her intense work at the time of incorporating the concept of sustainability in the ICT area.

The jury of this 23rd Nit has also wanted to highlight the informative work carried out by the newspaper La Vanguardia awarding it the ‘Award for Communication and Disclosure of ICT’ for its section “Trends”, that keeps a constant look at the impact of ICT in our society from all possible perspectives. On the other hand, the ‘Prize for Digital Transformation’ was for Cisco,  award that values the contribution of this institution to the development of the digital society.

Tributes

Finally, the organizers of the Nit paid a small tribute to three entities that commemorate 50 years of history and are a reference for the ICT sector:

  • the Association of Computer Technicians (ATI)
  • the Catalan Federation of Telecommunications Installers (Feceminte)
  • and the Spanish Association for the Internationalization of Electronics, Computing and Telecommunications companies (Secartys).

The smart commerce that bets on Numintec solutions

Verifone Portugal commits to the solution Contact Center in the cloud of Numintec, with the aim of increasing its efficiency and customer management capacity. Numintec’s contact center platform also allows for advanced statistics and real-time monitoring of calls, creating incoming call flows, welcome logs, menus to derive calls to different agents and departments or sending messages from voice to email, among other applications.

Verifone is currently the trusted partner of the most important companies, institutions and organizations in the world that seek to anticipate and manage the complexities of means of payment. Verifone has the people, technology and experience of more than 30 years to transform daily transactions into new opportunities for business.

Sectoral solution for professional associations

Numintec together with Pro Activity Consulting, join forces to promote digital transformation in professional associations, focusing on the improvement of service to its members thanks to the omnichannel of Numintec’s communications solutions, which integrate phone, email, fax, sms and social networks into a single platform, facilitating greater agility in response and optimizing internal resources to increase productivity and improve competitiveness.
As success stories we highlight the Barcelona Pharmacists ‘Association, the Architects’ Association of Catalonia, the Professional Association of Property Administrators of Madrid and the Andalusian Council of Professional Associations of Veterinarians.

Numintec sponsors the women’s world championship “42nd edition of the Ciutat de Barcelona”

Under the slogan “Women and the Sword, a unique experience”, the best swords in the world have gathered at the 42nd edition of the International Trophy “Ciutat de Barcelona”, a test of the world cup of fencing, in the form of female sword, cataloged by the Fédération Internationale d’Escrime as category “A”.

A total of 243 shooters and 27 teams from 45 different countries, among which are the first 10 shooters in the world ranking and all the shooters that have been part of the last podiums of both the Olympic Games and the World Championships, from Europe, Asia and America, have participated in this event organized by the Federació Catalana d’Esgrima and the Royal Spanish Fencing Federation.

Numintec, in its commitment to women’s sports, has sponsored the championship, and has wanted to give their friends and family a 4-hour clinic taught by professionals of this sport. A real pleasure!

Numintec awarded with the South Region Innovation Award

This week, at the Colt Channel Partner Community held in Prague, which was attended by more than 300 companies from the European Union, Numintec has been awarded with the South Region Innovation Award as the most innovative Partner of 2017, thus renewing the prize obtained also in 2016.

The Annual Partner Kick Off in which the ceremony took place, was held on February 6 and 7 in Prague and allowed us to maintain an enriching dialogue with companies in the digital sector and telecommunications.

We greatly appreciate the recognition and we will continue betting on continuous innovation to offer the best service to our customers.