The College of Pharmacists of Barcelona (COFB) has chosen the Numintec Contact Center solution for its service of attention to the members. With the Numintec contact center in the cloud, the COFB has a total of 114 licenses of use of a platform that allows the management of incoming and outgoing communications services operating 100% in cloud computing and paying for use and not for investment. In addition, the Numintec contact center platform has been integrated with the COFB management tools.
On the other hand, with the contact center in the cloud, the telephony and the computer services of the COFB are part of the same data network, thus sharing the common information, improving the management and productivity of the company. All this with guaranteed security with redundant data and monitored 365 days a year.
The Numintec contact center platform also allows the COFB to have advanced statistics and real-time monitoring of calls, creating incoming call flows, welcome logs, menus to derive calls to different agents and departments or sending from voice messages to email, among other applications.